ART - SHIPPING AND RETURNS

When will my order ship?

We are a small team right now, so we need at least 3 business days from when the order was placed to process an online order. There are some exceptions when it might take longer. If you have any questions or want to expedite your order please contact us at info.dipti.irla@gmail.com

How long does shipping take?

Shipping takes 3 days of processing time plus the days noted in the shipping option you select during checkout.

What is your Exchange Policy?

Due to the nature of our products we are currently not doing any exchanges. However, if you are not happy with your purchase, we do offer 30 day returns from the day you received the order. Please check our Return Policy below

What is your Return Policy?

We accept returns within 30 days of receiving the order. Please note that the returned item should be in its original condition without damages. Customer's are responsible for the return shipping and insurance on the item. If you have any questions regarding this, please contact us.

If however, your item arrived in a damaged condition, we are happy to help you out with a free return. Please contact us at info.dipti.irla@gmail.com with the details.

When will I receive my Refund

We will process the refund as soon as we receive and check the returned item. If however you do not receive the refund within 5 business days after your item has reached us, please contact us at info.dipti.irla@gmail.com

CLASSES and WORKSHOPS

What is the difference between a Class and a Workshop?

My Sketching Classes are a series of sessions which are more focussed on learning and developing techniques. They are more beneficial if you commit to at least one whole Module which consists of a few sessions.

My workshops are more experimental. I do teach some sketching and collage techniques but they are focussed more on trying something new, exploring your creativity and making an artwork with a theme. They may not be part of a series.

How to schedule a class?

Go to the Sketching Class page and click on Select a Time. You will see available times to select. Time will be confirmed after your payment.

How do I schedule a Workshop?

Join my workshop through Moonlight Collective. Information in on the Workshop Page

Contact me if you want to customize one for your own group. Maximum group size 10

What is the duration?

Classes are one hour long.

Workshops are 2 hour long

Can I cancel or reschedule a class or workshop?

CLASSES: can be cancelled 48 hours before the start time; can be rescheduled 24 hours before the start time.

WORKSHOPS: can be cancelled through the Moonlight Collective App through which I host them, but according to their requirements.

ADDITONAL INFO

Sustainability

Sustainability is one of our core values and we follow it while creating artwork, choosing material for the artwork and the packaging.

ARTWORK: For ORIGINALS, most of the material is up-cycled from junk mail, old magazines, packaging materials. Some of the frames have also been reused or repurposed.

For PRINTS, we chose FSC certified paper or recycled materials and non toxic printing options.

PACKAGING: All the items packed in our studio use recycled, FSC certified packaging material or reused material from other packaging. Have no doubts though, each product is packed properly to avoid any damage during transit.

Any other Questions

Please reach us at info.dipti.irla@gmail.com

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